Serenity Diamond Hotel

The location was perfect. It was close to everything that I want to visit, so I only had to walk. The staff was very helpful. When the airline lost my baggage, they were kind enough to receive my baggage the night before my stay. The staff is very helpful in recommending where to eat and kind enough to arrange transportation when I wanted to visit Incensive Village. They also do housekeeping everyday so you get refills of everything daily. There is also hot and cold shower. The aircon can make the room cold fast and the bed is very comfortable.

The location of hotel is spot on. All places are in walkable distance (train street, shopping street, lake). Staff were always very helpful & we booked Ha Long Bay cruise, day city tour & Ninh Binh day tour from them at really good deal. Jenny was always prompt in returning messages. Complete staff is very polite and helpful. They always suggested good places to try Vitenamese food. Rooms were clean.

Perfect location, very helpful staff and good wifi. We could do an early check-in without previous notice, the staff was always able to answer my questions and we stayed in the common area after the check out (waiting for our late night bus). They have a complimentary coffee/tea station in the lounge.

Great location. This was a functional place to stay for two nights at the end of our time in Vietnam. Staff are super friendly too.

Great placement in the old quarter where everything to see or do is within walking distance. The staff were amazing even though the language barrier was slightly hard, they sorted us with our phone sims, water whenever we needed and plenty of recommendations.